Welcome to Russo Music Symphonic! Looking for Guitars? Click Here.

Welcome to Russo Music Symphonic! Looking for Guitars? Click Here.

Returns

 

Band Instrument Rental Return

If you have rented an instrument with us and would like to return it, please click below.

 
Instrument Return


New items

Most Items in new, unopened condition may be returned up to 30 days from the date of delivery for a full refund minus the initial cost of shipping . Return shipping costs are the responsibility of the buyer, unless the shipped item was incorrect or defective. If the item has been opened, or no longer in brand new condition, Russo Music reserves the right to deny the return of said item.

Holiday Returns

New Items Purchased from the beginning of November to the end of the year are eligible for return until the last day of January. Items on the non-returnable list below are excluded from this offer.  This offer does not apply to Used and Consignment Items.

Used Items

Any item purchased used may be returned within 3 days of delivery date. These items have been certified/tested by our staff and thus are deemed in good working condition unless otherwise noted. Please contact us directly for returns so we can resolve these issues individually. As with new items, all returns are in full, minus the initial cost of shipping unless shipped incorrectly.

Non-returnable Items

Due to the nature of certain items, they cannot be returned under any circumstance. Some of these items include Drum sticks, strings, reeds, mouthpieces and other items that could be deemed unsanitary after use.

Purchased Product Return Authorization

If you have questions, or would like to return an item within the window, you can contact us through the following contact form. Please give 1-2 business days for response and Return authorization #. This return form is not for band instrument rentals. For instrument rental return Click Here

Return Authorization Form

Welcome to Russo Music Symphonic!

You are here because you've clicked or searched something on our Guitar & Drums website that is related to band instruments. This sister site covers our Band & Orchestra products and our school rental program. Browse around and let us know how we can help!

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